Peter SmithMar 44 minQuick Tip... Control: Do You Actually Believe That You Have It?RELINQUISHING CONTROL: Empowering Customers through Unprecedented Control A revolutionary shift is underway in retail automotive; one...
Peter SmithMar 43 minQuick Tip: Tunnel Vision: Unconscious IncompetenceThis one is for my wife Gina... As she always says the Unconscious Incompetence is the person who doesn't know that they don't know...